You can set up resolution note snippets in Service Management to help you track work that is completed by technicians. These snippets provide a uniform method for technicians to report how they resolve issues and complete appointments. Technicians can include these snippets in the Resolution Note field in MobileTech.
-
In Microsoft Dynamics GP, choose Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Resolution Note Snippets. The Resolution Note Snippets window is displayed.
-
Enter a resolution ID and a description of up to 255 characters.
-
Choose Save.