Schedule 2020 (4.0)
Schedule 2020 (4.0)
Breadcrumbs

Viewing service call timestamps

You can use the Time Stamp for Service Call ## window to view the time stamping information. If you are using our optional Service Level Agreements module, the time stamp fields display with a red background for any missed guaranteed times.

  1. To access the Time Stamp for Service Call ## window, in the Service Appointment window, choose the View Service Call Time Stamps  AppointmentTimeStamp.png icon.

  2. The Time Stamp window displays the following information:Date openedService call dateUser IDThe actual Stamped Time/Date and the Guaranteed Time/Date for the following time stamp fields:OpenDispatchedReceivedArrivedCompleted