Working with Notes and Attachments

Notes and attachments work the same throughout Schedule.

Working with Notes

Available note types are service appointment, job appointment, service call, customer, location, equipment, and contract. Notes can be added from the Appointment context-sensitive menu on the Schedule Board and Customer Hub. Notes can also be accessed from the Appointment windows and the Service Call window.

If no notes currently exist, select the View Notes icon.
If notes currently exist, select the View Notes icon. Then select the Add Note icon.

You can view and/or create notes that are related to a/an:

NOTES TABLE	Schedule Board	Customer Hub
Service/Job Appointment	Double-click the appointment to open the Appointment window. Right-click the appointment and select Add New Appointment Note.	Select the customer and then select the Open Appointments tab. Right-click on the appointment and select Add Note.
Service Call	Right-click on the service appointment and select View Service Call to open the Service Call window.	Select the customer and then select the Open Appointments tab. Right-click on the service appointment and select Open Service Call. Select the customer and then select the Service Calls tab. Right-click on the service call and select Open Service Call.
Customer		Right-click the customer and select Add Customer Note (or View Customer Notes and then select the Add Note icon).
Location		Right-click the customer and select Add Location Note (or View Location Notes and then select the Add Note icon).
Equipment		Select the customer and then select the Equipment tab. Right-click on the equipment and select Add Note.
Contracts		Select the customer and then select the Contracts tab. Right-click on the contract and select Add Note.

View or Change a Note

Open the Notes window. See the NOTES TABLE above for information on how to open the window from the Schedule Board or Customer Hub.
Double-click the note, or select the note and select the Edit Note icon. The note displays.
Make any changes and select SAVE.

Create a Note

Open the Note window. (See the NOTES TABLE above on how to open the window from the Schedule Board or Customer Hub.)
Enter the Subject.
The author defaults to the current user, however, you can select a different author.
Select the Reminder indicator if the note serves as a reminder note and select the Reminder Date.
Select the Printable? indicator if the note can be printed.
Enter the note text in the box.
Select Save.

Delete a Note

Open the Notes window. See the NOTES TABLE above for information on how to open the window from the Schedule Board or Customer Hub.
Select the note and select the Delete icon.

Working with Attachments

You can view attachments that are related to a service call, a service appointment, and a job appointment. You can also add attachments that pertain to a service call, a service appointment, and/or a job appointment.

If no attachments currently exist, select the View Attachments icon.
If there are attachments, select the View Attachments icon. Then select the Add Attachment icon

You can view and/or add attachments that are related to a/an:

ATTACHMENTS TABLE	Schedule Board	Customer Hub
Service/Job Appointment	Double-click an appointment to open the appointment. Right-click on an appointment and select New Appointment.	Select the customer and then select the Open Appointments tab. Right-click on the appointment and select Open Appointment.
Service Call	Right-click on the service appointment and select View Service Call to open the Service Call window.	Select the customer and then select the Open Appointments tab. Right-click on the service appointment and select Open Service Call. Select the customer and then select the Service Calls tab. Right-click on the service call and select Open Service Call.
Customer		Right-click the customer and select Add Customer Attachment or View Customer Attachments.
Location		Right-click the customer and select Add Location Attachment or View Location Attachments.
Equipment		Select the customer and then select the Equipment tab. Right-click on the equipment and select Add Attachment or View Attachments.
Contracts		Select the customer and then select the Contracts tab. Right-click on the contract and select Add Attachment or View Attachments.

View an Attachment

Open the Attachments window. See the ATTACHMENTS TABLE above for information on how to open the Attachment window from the Schedule Board or Customer Hub.
In the Attachments window double-click the attachment to view.

Add an Attachment

Open the Attachments window. See the ATTACHMENTS TABLE above for information on how to open the Attachment window from the Schedule Board or Customer Hub.
In the Attachments window, select Add New Attachment icon. The Attachments window is displayed.
Enter the Description.
Edit the Date, if needed.
Choose SELECT FILE and In the Open window, select the file and then select Open. Or you can drag and drop the file into the window.
Select UPLOAD FILE.
Close the Attachments window.

Delete an Attachment

Open the Attachments window. See the ATTACHMENTS TABLE above for information on how to open the Attachment window from the Schedule Board or Customer Hub.
Select the attachment and select the Delete icon.