Geocoding Service Locations and Technician Locations

Use the Geocoding window to obtain the Latitude and Longitude for Customer Service Locations or Technician Starting Locations. The Mapping API that is set up in Schedule Settings is used to obtain the coordinates. If you do not have a Bing or Google API key, you will be limited to 2500 records per day. For information on setting up the technician starting locations, see Setting Up Resource Options.

The Geocoding process is paginated as some users may have thousands of service locations and/or technicians. The lower-left corner provides the option to display 20, 50, or 100 results on the page. The lower right corner displays "Page 1 of x (x items)" at the lower right corner along with the page numbers. The current page number is highlighted. Geocoding only processes the current page. For example, if you have 500 service addresses and you've set the system to display 100 results, you will have five pages of service addresses. If you select the Mark All checkbox, you are only selecting the 100 service locations on the currently displayed page. You will need to process each page separately to complete the geocoding process on all service locations.

The Service Location geocoding process is also available in Administrator Setup and provides the ability to process all the service locations at one time, instead of being limited to 100 records at a time. See Processing Requests.