Schedule Overview
Schedule lets dispatchers easily schedule appointments by using a visual representation of service calls and jobs that includes assigned, unassigned, and unscheduled appointments. When you log into Schedule, service appointments, job appointments, and technician activities are loaded onto the schedule board.
To access Schedule's full capability, we recommend Google Chrome or other non-Microsoft browsers for your internet browser. Microsoft browsers may still be able to access Schedule but you may not have access to all features.
Important: If you intend to use Job Appointments and you also use TimeZone views in Service Management, your users must use the Signature Alternate Dynamics versions of the Customer Maintenance, Customer Address Maintenance, and Customer Class setup windows. These windows contain information that is specifically used by Signature during the appointment scheduling process.
Users can complete these types of activities:
- Service appointment updates
- Technician notifications
- Appointment allocations
- Technician activities updates
- Job activities updates
- Create service calls
- Create notes
- Create service appointments
- Create job appointments
- Create technician activity
- Add attachments