You can request service history to view the most recent service calls for the equipment that you're working with.
-
Choose Service Calls.
-
Select a service call, choose More.
-
Choose the Equipment tab.
-
Select an equipment record.
-
Choose the History tab.
-
Choose Request History. A list of completed service calls is displayed for the current equipment record. The number of records that are displayed is determined by an administrator during setup.
-
Select a service call to view the completion date, call type, problem type, employee, resolution, and any notes that are associated with the service call.