Time Zone Views

Time zone views allow you to view the dates/times in the time zone of location, technician, user, and in GMT (Greenwich Mean Time). This feature has been implemented in several windows. 

Time zone views are just that: views; they do not affect the way dates/times are stored.

Changing the View

The time zone icon appears in the upper right of the appropriate window. To change a view,

1. Select anywhere inside the icon. A popup menu appears.

2. Select the view that you want. The picture on the icon changes, depending on the view selected.

   Indicator	The time displays by:
   	GMT
   	Location
   	Technician
   	User

   The availability of views depends on the window and context. See below for a list of windows and available views.

• Service Call
  GMT, Location (default), Technician, User 

  

  The time zone view icon will not be enabled until a service call is saved.

• Appointments
  GMT, Location (default from service call), Technician, User
• Service Level Call Inquiry
  GMT, Location, Technician (default), User
• Dispatch Board
  GMT, Location (default), Technician
• Appointment Wizard
  GMT, Technician (default), User
• Reschedule Appointment Wizard
  GMT, Technician (default), User
• Appointment History
  GMT, Location, User

• Technician Schedules
  GMT, Technician (default), User.

  

  The time zone selected appears in each grid of the technician's schedule.

• Technician Activity Inquiry
  GMT, Technician (default), User
• Technician Board - Appointments
  GMT, Technician (default), User

• Technician Board - Appointments - Daily View
  GMT, Technician (default), User

  

  The time zone selected appears in the right corner of the Time column heading.

• Time Stamp
  GMT, Location, Technician, User

  

  When any of the clocks on the window are pressed, the system converts to the time zone selected using the time zone icon.