Drawing tools are used to define an area for a technician.
To use the drawing tools:
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Select the resource by clicking the Select Resource for Routing drop-down and choosing the technician.
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Select the drawing tool that you'd like to use.
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Click the starting point on the map.
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After defining the shape with the final mouse click, you are prompted to add the unscheduled appointments to the technician's route. Appointments that are already scheduled are not added to the list.
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You can edit the technician's route by dragging the appointments or by using the icons at the top of the route list. See Viewing and Optimizing Routes.