XOi Integration

XOi equips field technicians with wearable technology systems, or the Vision Telepresence Client app for Android and iOS devices, that capture and share information. The XOi Integration section only displays if you have a valid SEE registration.

Only one UseXOi option can be set to true. An error message displays if you attempt to set both options to True.

Setting	Description
UseXOiWorkflow	Determines if XOi Workflow is enabled. The default value is False. If set to True, a SEE Workflow option is added to the service appointment Completion window. Users select an Open XOi Vision hyperlink to open a browser to the XOi Vision web page where they log in and complete the XOi Workflow. The technician can capture an image and/or video that is uploaded to the XOi server. After returning to MobileTech and confirming the Workflow has been completed, the unique hyperlink is copied to the Resolution Note. After synchronizing, back office users can view the attachment to the service call. Anyone with the unique hyperlink can view and/or download the images or video. The activities on the XOi server are tagged with the call ID, appointment number, location name, and XOi user ID.
UseXOiDeepLinking	Determines if XOi Deep Linking is enabled. The default value is False. If set to True, an XOi Workflow option and an XOi Site History option are added to the appointment Resolution tab and the appointment form. When a technician selects the XOi Workflow's Open XOi Vision link, the XOi Vision app opens. The technician returns to MobileTech from within Vision. For more information on XOi deep linking, see XOi Deep Linking Setup. The technician is able to access the Vision app from within MobileTech to access the XOi Workflow and view site history.
XOiClient ID	Defaults to MobileTech. Display only.
XOiLoginURL	Defaults to the XOi login URL. Display only.
XOiVisionURL	Defaults to the XOi Vision endpoint. Display only.
XOiPartnerID	Enter your XOi Partner ID that has been provided to you from XOi.