Modern App Settings

The Settings page for the Modern app gives technicians a simple way to:

• See who is signed in and which Woodford project is in use

• View connection details (server, organization, business unit)

• Check app version and device information

• Get help and open the Resco Setup screen

• Email diagnostic log files to support or clear them when requested

This guide explains what you’ll see on the Modern Settings page and how to use each option. The Settings page is designed to load whether you are online or offline. Some values may be unavailable when offline, but the page should remain usable.

Accessing the Modern Settings Page

1. Open the MobileTech app on your device.

2. From the Modern home screen, tap Settings.

3. Wait for the Settings page to load. It will display several stacked sections (cards).

Using Quick Links (Help and Resco Setup)

1. On the top row, locate the Help and Resco Setup buttons.

2. To open help documentation:

   1. Tap Help.

   2. Your device browser opens <https://docs.wennsoft.com/mt.>

   3. Review the available help topics as needed.

3. To open Resco Setup:

   1. Tap Resco Setup.

   2. The app opens the Resco Setup area (if available on your device).

   3. Adjust setup options only if instructed by your administrator or support.

If either action is unavailable on your device, a short message will appear indicating that the action cannot be completed.

Searching Within Settings

1. In the Search card, tap inside the search box.

2. Type part of a label or keyword (for example, “Server” or “log”).

3. As you type, the list of settings is filtered:

   • Only rows that match your search remain visible.

   • Any section with no matching rows is temporarily hidden.

4. To clear the search and show all sections again:

   • Tap the clear icon or delete the text.

   • All sections and rows become visible again.

While a search is active, card expand/collapse controls are temporarily disabled to keep matching results visible.

MobileTech Settings

Viewing “About” Information

1. Locate the About card on the Settings page.

2. If the card is collapsed, tap anywhere on the About header or its chevron icon to expand it.

3. Review the following fields:

   • User: The current signed-in user.

   • Woodford project: The name of the active Woodford project.

   • Last sync: The date and time of the last successful or attempted sync.

   • Last sync result: The status of the last sync, shown as one of:

     • Success

     • Warning

     • Error

     • Not available (if no information can be retrieved)

4. If a value cannot be read, it appears as Not available. This is expected if the app cannot retrieve that detail.

Viewing Environment Details

1. Locate the Environment card.

2. If needed, tap the Environment header or its chevron to expand it.

3. Review the following fields (often requested by support):

   • Server: The server URL the app is connecting to.

   • Organization: The CRM or back-office organization name.

   • Business Unit: The business unit associated with the current user.

4. When contacting support, provide these values if requested.

If any field cannot be determined, it displays Not available.

Viewing Application and Device Details

1. Locate the Application card.

2. If needed, tap the Application header or its chevron to expand it.

3. Review the following information:

   • App version: The installed Resco MobileCRM application version.

   • Device: A brief description of your device model or platform.

4. Share the App version and Device values when working with support so they can confirm compatibility and known issues.

Emailing Log Files to Support

1. In the Application card, find the Email log files option.

2. Before sending, ensure you are connected to a mail app that can send email from your device.

3. To send log file, tap Email log files.

4. The device opens a new email with log files added to the body of the email.

5. Confirm the To address as instructed by your organization.

6. Add any relevant description of the issue you are experiencing.

7. Tap Send in your mail app.
   If email is not available or log files cannot be prepared, a brief message will appear (for example, “Email is not available” or “Log file actions are not available”).

Clearing Log Files

Only clear log files when requested by support or your administrator.

1. In the Application card, locate Clear log files.

2. To start the clear operation, tap Clear log files.

3. A confirmation message appears asking you to confirm deletion.

   1. Tap Yes or Confirm to proceed.
      The app deletes the log files and displays a brief confirmation, if successful.

   2. To cancel, tap No or Cancel in the confirmation message.
      The log files remain on the device.

4. If log file actions are unavailable, an informational message appears instead of performing the delete.

Expanding and Collapsing Sections (Cards)

Use this to quickly hide sections you don’t need while keeping the page easy to read.

1. Each major section (About, Environment, Application, etc.) is shown as a card.

2. To expand or collapse a card, tap anywhere on the card’s title area, or

3. Tap the chevron icon on the right side of the card header.

Handling Missing Information or Errors

Note any message shown and include it when contacting support.

1. If any value cannot be loaded, it is shown as Not available instead of an error.

2. When an action (such as Help, Setup, or log operations) fails, a short, user-friendly message is displayed, such as:

   • “Unable to open Setup.”

   • “Email is not available.”

   • “Log file actions are not available.”

Resco Setup

For additional information about the Resco Setup page, please visit Resco’s Wiki: https://docs.resco.net/wiki/Setup.