Unlinking a technician will remove the link between the ERP Technician and the BOB Technician. If you created a new BOB Technician, the Technician still exists in Building Optimization Broker.
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Go to Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Technicians > Technicians.
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From the Technician Setup window's menu bar, select Additional > Map2BOB Technician.
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In Map2BOB, to the right of the Technician to be unlinked, select the ellipsis icon.
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Select Manage Technician.
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In the New Technician window, select Unlink.
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Select Yes to unlink the entity.
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On the Technician tab, the BOB Technician is removed and the Linked icon no longer displays.
Buttons on this window
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Cancel - Closes the window without making any changes.
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Unlink - Removes the link to the entity. If you are unlinking a Client, this will also unlink all associated Sites, Technicians, Equipment, and Contacts. If you are unlinking a Site, this will also unlink Equipment and Technicians.