Upgrading Signature
IMPORTANT: Verify that the user installing or upgrading Signature has permission to access to all production and test companies.
To upgrade to Signature 2018, you must first upgrade Microsoft Dynamics GP and install any required service packs. Refer to the system requirements for Microsoft Dynamics GP and the upgrade information in the Signature Readme file to ensure that you have the correct version requirements fulfilled before upgrading Signature. Make sure to configure the Microsoft Dynamics GP database and upgrade companies before upgrading Signature.
Verifying version numbers
Before upgrading Signature products or Microsoft Dynamics GP, determine the version of your currently installed programs.
- Verify the installed version of Microsoft Dynamics GP by opening GP and choosing Help > About Microsoft Dynamics GP. Version information displays in the About Microsoft Dynamics GP window.
- Verify the installed version of each Signature product by opening GP and choosing Help > About Signature. Version information displays in the About Signature window.
Ensure that an ODBC driver is installed on the server, and that a valid ODBC connection can be established to the Microsoft Dynamics GP database and any company database where Signature applications are installed.
- We recommend the server name and TCIP be used as a network protocol.
- Do not use local server and named pipes for a network protocol.
Additional Signature products must be upgraded at the same time that you upgrade Signature. Contact us for the latest versions of these products. Refer to the Signature Readme file for version compatibility and any pre-upgrade requirements for these products.
- If you do not have the other necessary prerequisites for upgrading Signature, the installation wizard will offer to install them for you.
- For the registration key decryption process to work, the person installing the software must have the same network/server permissions as the person who will be using the software on that machine.
When upgrading Signature, measures must be taken to protect your existing data before and after running the installation wizard. The upgrade process is divided into three sections:
- Before Upgrading You must perform the procedures in this section before upgrading Signature (Service Management, Job Cost, and TimeTrack).
- Upgrading Signature products An installation wizard leads you through installation of the software. Follow the instructions for a complete (server and client) or client-only installation.
- After Upgrading You must perform these tasks after upgrading Signature (Service Management, Job Cost, and TimeTrack).
You must complete all three sections to successfully upgrade Signature.