Setting up Global Options
The Global Options settings are for all companies. After making the changes, select the Save button.
Depending on the appointment auto reload setting, you may need to select the Refresh 
Schedule Time Scale
Select the time scale to display on the schedule.
- 15 Minutes
- 30 Minutes
- 60 Minutes
Appointment Auto Reload
Select to have the schedule automatically update as well as the refresh rate by entering the number of minutes (1-60) next to Time Period.
Date Display Setting
Select the date format to display.
- MM-DD-YYYY - 10-23-2021
- DD-MM-YYYY - 23-10-2021
- YYYY-MM-DD - 2021-10-23
Show Horizontal Scrollbar (Timeline view)
Mark this checkbox to display a horizontal scrollbar when you are in the Timeline view on the Schedule Board. This checkbox defaults to unmarked (hidden).
- If unmarked, the Timeline view hourly columns are condensed to display the Days to show setting on one screen. The Days to show drop-down is found in the top right on the Schedule Board.
- If marked to show the horizontal scrollbar in the Timeline view, the hourly day columns are not condensed and you may need to scroll to view additional days, depending on the Days to show display setting.
Show Job Panel
Mark this checkbox to display the Job Panel on the right side of the Schedule Board. This option is available if you have Signature Job Cost registered. See Working with the Job Panel.
Display Resource Overallocation (Timeline view)
When this checkbox is checked, the background color of the Resource cell for a technician is colored pink to reflect the resource is scheduled before or after their shift hours for any day currently displayed in the timeline view. The default is unmarked.
Max Attachment Size (MB)
Enter the maximum MB file size for attachments.
Clearing Cache
The Clear Cache buttons are also available by selecting the menu 
Clear Customer Hub Cache
If you find that the Customer Hub does not open when you select the Customer Hub button from the Schedule Board, you may need to clear the Customer Hub cache. Clearing the cache on your machine will allow it to open again.
Clear Application Cache
Clearing the Application Cache will clear out all the data in the LocalStorage that we use to pass data between the Schedule and Customer Hub tabs. After they are cleared, we reset the selected resources, reload the service options and the time zones.