Notifying Customers via Email
You can send the email notification in Schedule from the appointment or service call window by choosing the Notify Customer icon or by right-clicking the appointment or service call and then choosing Notify Customer. This icon displays if you are using Advanced Communications.
For more information about Standard and Advanced Communications, see Working with Event Trigger Notifications in the Signature Agent documentation.
Standard notifications
- Appointment cancelled
- Appointment created and scheduled
- Appointment reassigned
- Appointment rescheduled
- Technician arrived
- Technician checked out
- Service call created
- Service call created by ESMS email
Advanced communication HTML notifications
- Technician arrived
- Technician in Route (Dispatched)
- Appointment Completed