Viewing Appointment History

If you marked the option to Keep Appointment History in the Service Options window in Signature, you can view all changes made to an appointment. The three appointment Actions that are tracked in the window are: Insert, Update, and Delete. The Notify column displays if you have Advanced Communications registered and the Notify

icon displays if the customer has been notified of the appointment change.

The following columns display:

Action (Insert, Update, or Delete)
Skill Level
Technician
Priority
Task Date
Estimated Hours
Appointment Status
Completion Date
Actual Hours
Modified Date
Modified User
Tool ID
Service Call ID
Appointment
Cost Code
Notify