Resolving sync issues

If you encounter issues when you sync a mobile device with the host system, you can review the issues by choosing Sync Errors. The Sync Errors option is displayed only if you have sync issues to resolve on your mobile device.

1. Choose Sync Errors to view a list of errors. Information about the errors includes the type of error and a brief description of the issue. It also indicates what happens with the record after it is successfully synced:
   • Create indicates that a new record will be created after the sync.
   • Update indicates that an existing record will be updated after the sync.
2. If an error is the result of missing or incorrect data on the mobile device, you can resolve the issue, based on the information that is provided for the sync errors.
3. Choose Email to send the error log to the administrator or to others for assistance. The log includes information, such as the MobileTech version number, device information, and the message or messages that you encountered.
4. After the issues have been resolved, sync your device again.