Resco Cloud Not Responding After New Installation on Clean OS

Description: You are attempting to log into Resco Cloud after a new installation of MobileTech on a clean operating system (OS). Instead of logging you in, Resco Cloud immediately logs you back out.

Solution: Verify that the Visual C++ Redistributable (x86) is installed. The current file can be found at: https://aka.ms/vs/17/release/vc_redist.x86.exe

Click to view the Event Viewer ASP.NET Error

When looking at the Event Viewer in the MobileTech log, the error contains the following highlighted line regarding the “libnode.dll”. This file is present in the RescoCloud bin folder related to a dependency and not having this is causing Resco Cloud’s failure to load. This can be solved by installing Visual C++ Redistributable (x86).

An unhandled exception occurred and the process was terminated.

Application ID: XRM-Edge.Js-Domain

Process ID: 3640

Exception: System.DllNotFoundException

Message: Unable to load DLL 'libnode.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)

StackTrace: at EdgeJs.Edge.NodeStartx64(Int32 argc, String[] argv)

at EdgeJs.Edge.<>c_DisplayClass17_0.<Func>b_0() in D:\a\1\s\src\double\Edge.js\dotnet\EdgeJs.cs:line 135

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ThreadHelper.ThreadStart()