Installation Notes

Disable any security software before installing MobileTech. Remember to re-enable this once the installation is complete.

After installing MobileTech 2024, if you have set up password complexity, you will need to set this up again as the MobileTechAdmin.exe.Config file is overwritten.

You will need to add the IIS APPPOOL\RescoCloud user to the SQL Server Reporting Services Home Folder permissions page. For instructions on adding the user, see https://docs.microsoft.com/en-us/sql/reporting-services/install-windows/reporting-services-configuration-manager-native-mode?view=sqlallproducts-allversions. You can filter the instructions to your SQL Server version.

The Job Summary Timesheet report no longer prints automatically when a technician completes a job appointment with billable transactions on the appointment. If your company would like to continue to have this report automatically generated, you can remove the comment lines from Offline HTML: 

Enabling the automatic timesheet generation after completing a job appointment:

1. In Woodford, select the MobileTech Woodford project and then select Edit from the menu bar.

2. From the left navigation, select Offline HTML.

3. Double-click Entity to open.
   Double-click Appointment to open.

4. Select appointment-form_complete-job.html and then select Edit from the menu bar.

5. Scroll down to FORM EXECUTIONS.

6. Locate //,generateTimesheetReport(appointment) //Uncomment line to turn on automatic generation of timesheets.

7. Remove the preceding //, and succeeding //Uncomment line to turn on automatic generation of timesheets so that the line only displays the following.
   generateTimesheetReport(appointment)

8. Select Save.

9. Select Save from the menu bar.

10. Publish the project.